Privacy Policy

Introduction

Duralyx (“Duralyx,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We may collect the following information:

Information You Voluntarily Provide

• Name
• Company Name
• Email Address
• Phone Number
• Mailing Address
• Information submitted through contact forms
• Information submitted through quote request forms

When you submit a surface evaluation request or contact form, we may collect details such as your name, phone number, email address, property type, surface type, project location, preferred contact method, and project notes. We use this information to respond to your inquiry, evaluate potential service fit, discuss next steps, provide customer support, and maintain business records.

Information Automatically Collected

• IP Address
• Browser Type
• Device Information
• Operating System
• Referring Website
• Pages Visited
• Date and Time of Access

How We Use Your Information

We may use collected information to:

• Respond to inquiries
• Provide requested information
• Deliver customer support
• Improve website performance
• Analyze website traffic
• Send marketing communications
• Administer promotional campaigns
• Maintain website security

Analytics and Tracking Technologies

We may use:

• Google Analytics
• Meta Pixel
• LinkedIn Insight Tag
• HubSpot
• Bid2Clean
• Other analytics and tracking technologies

These tools help us understand visitor behavior and improve website performance.

Cookies

Our website uses cookies and similar technologies to:

• Improve user experience
• Remember preferences
• Analyze traffic patterns
• Support marketing activities

Users may control cookie preferences through browser settings or our cookie consent manager.

Marketing Communications

If you submit your information through our website, we may contact you about Duralyx products, services, updates, promotions, or related opportunities. You may opt out of marketing communications at any time by following the instructions in the message or contacting us directly. Transactional or service-related communications may still be sent when necessary to respond to your inquiry or manage an active request.

Text Messages

If you choose text as your preferred contact method, you consent to being contacted by text message regarding your inquiry. Message and data rates may apply. Consent to receive text messages is not a condition of purchase.

Data Retention

We retain personal information only as long as necessary to fulfill business, legal, and operational requirements.

Information Sharing

Duralyx does not sell personal information.

Information may be shared with trusted service providers assisting with:

• Website hosting
• Analytics
• Marketing automation
• Customer relationship management
• Technical support

Security

We implement commercially reasonable safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy

Duralyx reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page.

Contact Information

For privacy-related inquiries:

Duralyx
555 East Boston Post Road
Mamaroneck, NY 10543
866-8-DURALYX
info@duralyx.com